Frequently asked questions
Q: Are there significant differences between iOS 18.7 and 26.2 for iPhone and iPad?
A: Yes, there are a few differences in functionality and appearance. Two of the main ones are 1. Save and Done have been replaced by tick symbols in several apps including Contacts and Notes. 2. The search bar in some apps has been moved from the top to the bottom of the screen which sometimes makes it more difficult to see. The screen now has a glass effect and some apps eg Pages have added tools included.
Q: Should I upgrade to the new iOS 26.2?
A: Yes, you should definitely upgrade to install the multiple new security features. 26 has reached its second iteration so is stable. (We have upgraded our devices to it!)
Q: Everyone is talking about Vinted for de-cluttering your wardrobe and children's toys. I don't know where to start - can you help?
A: Yes, we have a short Vinted course with full notes available.
A: Yes, there are a few differences in functionality and appearance. Two of the main ones are 1. Save and Done have been replaced by tick symbols in several apps including Contacts and Notes. 2. The search bar in some apps has been moved from the top to the bottom of the screen which sometimes makes it more difficult to see. The screen now has a glass effect and some apps eg Pages have added tools included.
Q: Should I upgrade to the new iOS 26.2?
A: Yes, you should definitely upgrade to install the multiple new security features. 26 has reached its second iteration so is stable. (We have upgraded our devices to it!)
Q: Everyone is talking about Vinted for de-cluttering your wardrobe and children's toys. I don't know where to start - can you help?
A: Yes, we have a short Vinted course with full notes available.
Q: What is the latest operating system for MacBooks and iMacs and should I update my laptop?
A: Sequoia 15, and yes, keeping your laptop's software up to date is an important thing to do.
Q: My broadband appears to be running much slower than usual - what can I do to check?
A: Run a speed test, using a website like Ookla Speed Test, and once you have three results, you can call your provider and check if there is a problem. Re-setting your router might solve the issue. You can also visit the useful website downdetector.com to see if other people are complaining about the issue.
A: Sequoia 15, and yes, keeping your laptop's software up to date is an important thing to do.
Q: My broadband appears to be running much slower than usual - what can I do to check?
A: Run a speed test, using a website like Ookla Speed Test, and once you have three results, you can call your provider and check if there is a problem. Re-setting your router might solve the issue. You can also visit the useful website downdetector.com to see if other people are complaining about the issue.
Q: Is it better to buy a new phone or rent one on a contract?
A: This is a very good question. If you purchase a phone outright, it will cost you less than renting one over a 3 year period and you will have more control of the cost of your calls and data usage. If you do not have the money available to purchase outright, having a phone on contract is a good option - but do your research before you make the decision as to which one. Do you need the latest phone with all the bells and whistles or will something less complicated be more suited to your requirements?
A: This is a very good question. If you purchase a phone outright, it will cost you less than renting one over a 3 year period and you will have more control of the cost of your calls and data usage. If you do not have the money available to purchase outright, having a phone on contract is a good option - but do your research before you make the decision as to which one. Do you need the latest phone with all the bells and whistles or will something less complicated be more suited to your requirements?
Q: Does size matter when considering which tablet to purchase?
A: Depending on your eyesight, yes, it definitely does. Text size for reading, screen size for watching TV etc - all these will be better on a bigger screen. Consider the weight, available storage size as well when you are making your decision.
Q: When does support for Windows 10 run out - do I need to buy a new laptop as mine is not updateable?
A: Support for Windows 10 ran out 25th October 2025, so if your current laptop is not updatable, you should think about buying a newer one that can support Windows 11 - otherwise you cannot download security updates which will make your computer vulnerable to viruses and malware.
Q: I've reached the age when I need to renew my passport/driving license and car insurance. All of these are now online and I am feeling daunted. Can you help me?
A: Yes, I can - give me a call!
Q: My printer is playing up - is there an easy fix?
A: Most printers have a troubleshooting function - you can try running the diagnostic section. Alternatively, could it be the printer app software is not compatible with your system? Uninstalling the printer and reinstalling it may help. If not, give me a call!
Q: I want to de-clutter my wardrobe and would like to sell some items using a specialist app like Vinted. Can you show me how to do that?
A: Yes, I can show you how to upload all sorts of items to Vinted and have comprehensive notes that I can supply.
A: Depending on your eyesight, yes, it definitely does. Text size for reading, screen size for watching TV etc - all these will be better on a bigger screen. Consider the weight, available storage size as well when you are making your decision.
Q: When does support for Windows 10 run out - do I need to buy a new laptop as mine is not updateable?
A: Support for Windows 10 ran out 25th October 2025, so if your current laptop is not updatable, you should think about buying a newer one that can support Windows 11 - otherwise you cannot download security updates which will make your computer vulnerable to viruses and malware.
Q: I've reached the age when I need to renew my passport/driving license and car insurance. All of these are now online and I am feeling daunted. Can you help me?
A: Yes, I can - give me a call!
Q: My printer is playing up - is there an easy fix?
A: Most printers have a troubleshooting function - you can try running the diagnostic section. Alternatively, could it be the printer app software is not compatible with your system? Uninstalling the printer and reinstalling it may help. If not, give me a call!
Q: I want to de-clutter my wardrobe and would like to sell some items using a specialist app like Vinted. Can you show me how to do that?
A: Yes, I can show you how to upload all sorts of items to Vinted and have comprehensive notes that I can supply.
